Payment policy

Myleague.vn provides a paid software tool for league management and organization. The purchase order process steps and payment methods are as follow:

1. The purchase order process steps: 

• Step 1: Customers register and Create the league on: https://myleague.vn/league/create-tournament
• Step 2: Configure the league – Based on the type of the league and the number of participant teams, we will inform you of the total number of the matches. Customers can check the league cost as the following pricing list: https://myleague.vn/pricing
• Step 3: Time of payment – Customers can pay immediately after creating the league or pay before starting to activate.
• Step 4: Proceed with the payment – Customers can confirm the payment and pay online to activate the league. Three payment methods are as follow
• Step 5: Invoice issuance – The invoice will be issued at the time when the customer activates the software service, meaning when the payment is completed and MyLeague Premium or the tournament is granted access on the system.

2. Payment methods:

1. Pay via VNpay
2. Pay via bank transfer 
3. Pay with a Promo Code provided by MyLeague

Option 1: Pay via VNpay

Customers check the Order Information and select the payment methods: Pay via VNpay

You will be redirected to VNPAY's website to make the payment. Payment methods via VNPAY include:

• Use the QR Pay in your banking app and scan the QR code to pay.
• Pay via Internet banking and bank account.
• Pay via international cards: VISA, Mastercard, JCB, Union Pay, and AMERICAN EXPRESS.

Option 2: Pay via bank transfer

We will proceed to change your payment status on MyLeague systems after you make the payment.

Account number: 020092076939, MyLeague company .,JSC, Sai Gon Thuong Tin Commercial Joint Stock Bank - Sacombank, branch Dong Do - Ha Noi City.

Note:

After the transfer, for successful payment confirmation, please contact and send a photo of the receipt (if any) to one of the following addresses:

• Email: [email protected]
• Messenger: https://m.me/myleague.vn
• Phone number: 024 7307 2628 / mobile: 0982 421 313 or 084 854 1994

The description of the bank transfer must specify the full name and Order ID. We will contact you to confirm and proceed to change your payment status for the league so that you can activate it. If we do not respond within 48 working hours, you can send a complaint directly to the head office address and request a refund of the paid amount.

Option 3: Pay with a Promo Code provided by MyLeague

MyLeague provides Promo codes for all or a part of the league cost depending on sales promotion with limited time.

The promo code with a term of use and associated expiry date, used only to pay for the cost of organizing the league on the Myleague systems, are no redeemable cash value.

Notice for Payment:

Myleague JSC reserves the right to refuse any transaction if there is a risk that the order and / or payment on the Myleague is tampered with.

Customers need to ensure that you meet the age requirements following the law to use and take responsibility for problems arising in the use of the payment service on the Myleague systems.

Customers undertake to be the legal owner of the credit/debit card / ATM card used for online payment at this Website.

Customers commit to providing accurate and complete information when proceeding online payment on MyLeague systems. If you provide incorrect information, MyLeague has the right to deny your transaction.

Customers undertake not to use the online payment system at this Website to (i) affect the accessibility of others or the operation of the Website; (ii) knowingly use methods to trade or obtain unauthorized information; or (iii) take any other illegal activities.

In addition to the aim of collecting information outlined in the Myleague’s Privacy Policy, you agree that Myleague may use your personal information to process the league payment on MyLeague. Your personal information will be protected following the Privacy Policy. You can see the content of the Privacy Policy here: https://myleague.vn/privacy-policy

You undertake to read and agree to this Payment Policy when you make online payments on the website of Myleague.vn.

If you do not agree with any content of this Payment Policy, please suspend the transaction and exit the page "Payment".

Payment complaints handling policy

Payment processing failed due to error at bank or wallet gateway:

An error in the payment process is related to an Internet service interruption, a payment gateway or a bank transfer error, etc. These errors may cause the fail payment transaction or make the payment status is not updated which leads to the inability to complete the transaction and use the service of MyLeague.

Myleague is responsible for supporting, providing answers, or connecting you with the Customer Service in each case to handle the above problem.

Payment processing failed due to the technical error of MyLeague

In case your league has a successful transaction but it is still not activated due to technical errors from the Myleague system, we commit to supporting you to complete the transaction within 48 working hours after receiving the complaint information from you. Also, we will take responsibility for refunding the amount you have paid after receiving a request in writing from you.

Refund and exchange policy

1. Refund and exchange conditions

Any problems between Myleague.vn and customers that lead to the inability to continue the service will be resolved and give the best policy for both parties, we are always committed to providing the best service to customers.

Customers will be refunded by Myleague.vn in the following cases:

• The system has an error and cannot be used normally for more than 24 hours.
• There are any features described by Myleague in the service pack but cannot be used in practice.
• The customer made the payment but Myleague did not perform the service and product consignment on time as committed without any plausible reason.

Myleague will NOT be refunded in the following cases:

• The customer unilaterally terminates using the service.
• The tournament has been successfully activated.

2. Refund method

To receive a refund, please call to report the error of service and request a refund with the sales department of Myleague.vn. Within 1-3 working days, Myleague will verify the error. If the error is from us, the customer will be refunded based on the refund terms. A refund will be made via bank transfer.

If you have any questions, please contact us at the hotline 024 7307 2628 or the information provided on the website of Myleague.vn for the best support

Best regards!

С наилучшими пожеланиями,
Администрация системы MyLeague.VN